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Vaaraahi Technologies sincerely believes that a right customer escalation management system solves half of the problems for it reduces the lead time for the clients to find the right person to address this issue. We have a 3-4 stage escalation matrix for every aspect of the customer requirement that is properly structured so that there are no hassles for the clients to land at the right place for resolution of issues.
We take absolute care in resolving the issues that are escalated by the clients at the shortest time possible and with minimum interruption to services, if warranted. We strive to work 24x7 to get things sorted out promptly and have CRMs in place for each customer so that they have a SPOC from Vaaraahi Technologies without going about to resolve the issues.